Last updated: 22 July 2026 · Bramble Gate Wellness Ltd
As a consumer purchasing goods from Bramble Gate Wellness Ltd ("we", "us"), you have the right to withdraw from your contract of purchase without giving any reason within 14 calendar days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods.
This right applies in accordance with:
This right of withdrawal is in addition to your statutory rights in respect of faulty or misdescribed goods under the Consumer Rights Act 2015 (UK).
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. a letter sent by email) before the 14-day withdrawal period has expired.
You may use the model withdrawal form below, though it is not obligatory:
To: Bramble Gate Wellness Ltd, 27 Whitfield Street, London W1T 4AZ / hello@sievezycartilage.world
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [description of goods and order reference]
Ordered on (*) / Received on (*): [date]
Name of consumer(s): [your name]
Address: [your address]
Signature (if notified on paper): [signature]
Date: [date]
(*) Delete as appropriate.
Please contact us to initiate your return:
Email: hello@sievezycartilage.world
Tel: +44 20 7946 0391 (Monday-Friday, 09:00-17:00 GMT)
You must return the goods to us without undue delay and in any event no later than 14 calendar days from the day on which you communicated your withdrawal to us. You are responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty.
Please return goods to:
Bramble Gate Wellness Ltd - Returns
27 Whitfield Street
London W1T 4AZ
United Kingdom
We recommend using a tracked delivery service. We cannot accept responsibility for returns lost in transit.
You are only liable for any diminished value of the goods resulting from handling other than that which is necessary to establish the nature, characteristics, and functioning of the goods. We ask that returned goods are, where possible:
We will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 calendar days from the day on which we receive the returned goods, or evidence of you having sent back the goods, whichever is the earlier.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise. For cash-on-delivery orders, refunds will be made by bank transfer or as agreed with you.
If the goods you received are faulty, damaged in transit, or not as described, please contact us within 30 days of receipt. In such cases you are entitled, at your option, to a full refund, a replacement, or repair under the Consumer Rights Act 2015 (UK). We will cover all reasonable return postage costs for faulty goods.
The right of withdrawal does not apply to goods that are made to your specifications or clearly personalised. Additionally, the right of withdrawal for sealed goods that are not suitable for return due to health protection or hygiene reasons may be restricted once the seal has been broken after delivery - in line with Article 16(e) of EU Directive 2011/83/EU. We apply this exception only to food supplement products where the inner seal has been broken and the product has been partially consumed.
If you are not satisfied with our handling of your return or refund, you may contact the relevant alternative dispute resolution (ADR) body or the Citizens Advice Bureau (UK). EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Our email for ODR purposes is hello@sievezycartilage.world.
Bramble Gate Wellness Ltd
27 Whitfield Street, London W1T 4AZ, United Kingdom
Email: hello@sievezycartilage.world
Tel: +44 20 7946 0391